Frequently Asked Questions

Our theaters are open daily from 10:00 AM to 11:30 PM. Box office hours are 10:00 AM to 9:00 PM. During special events and premieres, hours may be extended.

Rembrandt Theaters has multiple locations across the Netherlands. Visit our venues page for addresses, directions, and parking information for each location.

You can purchase tickets online through our website, via the Rembrandt Theaters app, or at the box office at any of our locations. Online bookings are recommended for popular screenings.

Yes, all our theaters offer full seat selection. When booking online or at the box office, you can choose your preferred seats from an interactive seating map.

Tickets can be cancelled or exchanged up to 2 hours before the screening starts. Refunds are processed within 5-7 business days to the original payment method.

Yes, groups of 10 or more receive a 15% discount on standard tickets. School groups and corporate bookings may qualify for additional discounts. Contact our events team for details.

We screen movies in standard 2D, 3D, IMAX, Dolby Atmos, 4DX, and ScreenX formats. Format availability varies by location and movie. Check our schedule for format options.

Our IMAX screens feature laser projection with 4K resolution, 12-channel sound systems, and screens up to 22 meters wide. IMAX delivers the most immersive cinema experience available.

Dolby Atmos is an immersive sound technology that places audio in a three-dimensional space around you. Sound moves overhead and around you, creating a lifelike sensory experience.

Yes, all Rembrandt Theater locations are fully wheelchair accessible with ramp access, elevator service, accessible restrooms, and designated wheelchair spaces in every auditorium.

Yes, we provide audio description headsets for select screenings. These narrate visual elements between dialogue. Please request a headset at the box office or pre-book online.

Most international films are shown with Dutch subtitles. We also offer open-captioned screenings for deaf and hard-of-hearing guests on select dates. Check the schedule for availability.

Our concession stands offer popcorn, nachos, hot dogs, candy, soft drinks, premium coffees, and craft beers. Many locations also feature a full restaurant or bistro with hot meals.

Outside food and beverages are not permitted in our auditoriums. However, our concession stands and restaurants offer a wide variety of options to enjoy during your visit.

Yes, the Rembrandt Rewards program earns you points with every ticket and concession purchase. Members enjoy free screenings, priority booking, exclusive previews, and birthday rewards.

Sign up for free at any box office, through our website, or via the Rembrandt Theaters app. You'll start earning points immediately on your first purchase.

We offer three tiers: Silver (free), Gold (after 500 points), and Platinum (after 2000 points). Higher tiers unlock premium benefits like lounge access, free upgrades, and partner discounts.

Yes, Silver members can redeem 150 points for a standard ticket, Gold members need 120 points, and Platinum members need just 100 points. Points can also be used for concessions.

Standard adult tickets start at €12.50. Matinee shows (before 5 PM) are €10.00. Children under 12, students, and seniors receive discounted rates. Premium format surcharges apply.

Yes, students with a valid student ID receive 20% off standard ticket prices. Student discounts apply to all regular screenings but may not combine with other offers.

Guests aged 65 and over receive 25% off standard ticket prices for all screenings. Senior discount is available with valid ID at the box office or online with a registered account.

Children under 3 are free on a parent's lap. Children aged 3-11 receive 30% off standard prices. Family bundles (2 adults + 2 children) offer additional savings.

We recommend arriving 15-20 minutes before showtime to collect your tickets, visit concessions, and find your seats. For premieres and special events, arriving 30 minutes early is advised.

Latecomers are admitted up to 15 minutes after the scheduled start time. Our staff will assist you to your seat with minimal disruption. After 15 minutes, entry may be restricted.

Yes, our theaters are available for private screenings, corporate events, birthday parties, and special occasions. Contact our events team for availability, pricing, and custom packages.

Yes, Rembrandt Theaters regularly hosts Dutch premieres and special screenings with filmmakers, actors, and Q&A sessions. Follow us on social media for premiere announcements.

Absolutely! Our birthday packages include a private screening, popcorn and drinks for all guests, a birthday cake, and a special gift for the birthday person. Book at least 2 weeks in advance.

Yes, we offer tailored corporate packages including private screenings, meeting room access, catering options, team-building activities, and branded experiences. Request a quote from our events team.

We follow the Kijkwijzer rating system used in the Netherlands. Movies are rated for age suitability (AL, 6, 9, 12, 14, 16, 18) with content descriptors for violence, fear, language, and more.

Children must meet the minimum age requirement for each film. ID may be requested at the door. Parents cannot override age restrictions set by the Kijkwijzer rating system.

Our schedule is updated every Wednesday when new movies premiere. Advance schedules are available up to 2 weeks ahead. Special events and limited releases may be announced separately.

Yes, our program includes a curated selection of independent, arthouse, and international cinema alongside mainstream releases. Select locations feature dedicated arthouse screens.

Yes, our Classics program screens beloved films from cinema history on the big screen. From Hitchcock to Spielberg, there's always a classic to discover. Check our schedule for dates.

Yes, our Baby Cinema screenings are held weekly with softer sound levels, dimmed lighting, and a relaxed atmosphere. Stroller parking is available. No babies younger than 12 months, please.

Marathon screenings feature multiple films from a franchise shown back-to-back with short breaks between films. Popular marathons include Marvel, Star Wars, Lord of the Rings, and Harry Potter.

Yes, the Rembrandt Theaters app is available for iOS and Android. Book tickets, manage your loyalty account, browse schedules, receive notifications for new releases, and access mobile tickets.

Yes, all online ticket purchases include a QR code that can be scanned directly from your phone at the entrance. No need to print tickets. Save them to your Apple Wallet or Google Pay.

Yes, complimentary high-speed Wi-Fi is available in all lobby areas and restaurants. The network name is 'Rembrandt-Guest'. Please disable devices during screenings.

Most locations offer on-site or nearby parking. Some venues include discounted parking for ticket holders. Check your venue's page for specific parking information and rates.

Select locations offer EV charging stations in the parking area. Charging is available on a first-come, first-served basis. Check your venue's page for EV charging availability.

All Rembrandt Theater locations are accessible by public transport. Most are within a 5-minute walk from a bus, tram, or metro stop. Check our venue pages for specific transit directions.

Free coat check is available at all locations during operating hours. Lockers are available at select venues for a small fee. Neither service is available for valuables.

Contact our lost and found department at your venue within 30 days. Provide a description of the item, the date, screen number, and seat. We hold items for 30 days before donation.

Yes, Rembrandt Theaters gift cards are available in any denomination from €10 to €200. Purchase online, at the box office, or via the app. Gift cards are valid for 5 years.

Gift cards can be redeemed online during checkout or at the box office. Enter the 16-digit code from your gift card. Remaining balances carry over for future purchases.

Yes, we sell single-use movie vouchers valid for one standard screening. They make great gifts and can be purchased online or at any box office. Vouchers are valid for 12 months.

We accept all major credit and debit cards, iDEAL, Apple Pay, Google Pay, Rembrandt gift cards, and cash at the box office. Online payments support iDEAL, credit cards, and PayPal.

Yes, add concession items to your order when booking tickets online. Pre-ordered items can be collected at the express pickup counter, saving you time in the queue.

We offer three sizes: Small (€4.50), Medium (€6.00), and Large (€7.50). Upgrade to a combo with a drink for extra savings. Refills on large popcorn are available for €2.00.

Yes, we have a selection of vegan and gluten-free options including plant-based nachos, vegan popcorn seasoning, gluten-free candy, and dairy-free ice cream. Ask staff for details.

Yes, guests aged 18 and over can purchase beer, wine, and cocktails at our bars and concession stands. Some locations feature premium bars with craft selections. ID may be required.

Select premium auditoriums at flagship locations offer in-seat dining with a full menu served directly to your seat before and during the film. Pre-ordering is recommended.

Our VIP auditoriums feature luxury recliner seats, extra legroom, in-seat service, a curated menu, complimentary welcome drinks, and a private lounge. VIP tickets include all amenities.

VIP tickets can be booked online or at the box office. Availability is limited, so advance booking is recommended especially for new releases and weekends.

4DX is a multi-sensory cinema experience with motion seats, wind, fog, rain, scents, and lighting effects synchronized to the film. It brings movies to life with physical sensations.

ScreenX extends the movie beyond the front screen onto the side walls, creating a 270-degree panoramic viewing experience. It uses multi-projection technology for immersive visuals.

Yes, all auditoriums are equipped with induction hearing loops compatible with T-coil hearing aids. Switch your hearing aid to the T setting for direct audio transmission.

Yes, our sensory-friendly screenings feature lower volume, brighter lighting, and a judgment-free environment. Guests are welcome to move around. Held monthly at select locations.

Yes, guests with a disability companion card (such as the MPC) are entitled to one free companion ticket. Present your card at the box office or enter your card number online.

We welcome your feedback! Contact us through the feedback form on our website, email klantenservice@rembrandttheaters.nl, or speak with a manager during your visit.

Yes, subscribe to our weekly newsletter for movie recommendations, exclusive offers, premiere announcements, and loyalty program updates. Sign up on our website or app.

Follow us on Instagram, Facebook, and TikTok for trailers and announcements. Enable push notifications in our app, or subscribe to our newsletter for weekly updates.

Yes! Use the 'Request a Movie' form on our website. If enough interest is shown, we'll add it to our schedule. Community requests are reviewed monthly by our programming team.

Yes, we broadcast select live events including UEFA Champions League matches, concert films, opera performances, and esports tournaments on our big screens.

Yes, you can purchase tickets for others online. The tickets will be sent to your email. You can forward the email or share the QR code with your guests.

You can purchase up to 10 tickets per transaction online. For larger group bookings, please contact our group sales team for assistance and potential group discounts.

The CinemaPass is a monthly subscription starting at €19.99/month that gives you unlimited standard screenings. Premium format screenings are available at a reduced surcharge.

You can pause your CinemaPass for up to 3 months per year or cancel with 30 days notice. Manage your subscription through your account settings or contact customer service.

Yes, most international films are shown in their original language with Dutch subtitles (OV). Select screenings are available dubbed in Dutch. Check the schedule for language options.

Select screenings offer English subtitles in addition to Dutch. These are marked as 'EN subs' in our schedule. English-subtitled screenings are popular at our Amsterdam locations.

Auditoriums are climate-controlled at approximately 21°C (70°F). We recommend bringing a light layer as it can feel cool during longer screenings. Blankets are available in VIP rooms.

Yes, certified service animals are welcome in all areas of our theaters. Please notify staff when purchasing tickets so we can arrange appropriate seating near an aisle.

Please silence and put away your phone during screenings. The light from screens is distracting to other guests. You may use your phone in the lobby and during intermissions.

Films over 150 minutes typically include a 10-minute intermission. Intermissions allow you to visit the restroom, grab refreshments, and stretch. Not all long films include intermissions.

Typically 15-20 minutes of trailers and advertisements play before the feature film. The listed start time is when previews begin. Factor this in when planning your arrival.

Photos are welcome in the lobby, selfie spots, and special installations. Photography and recording are strictly prohibited inside auditoriums during screenings.

If a screening is disrupted by technical issues lasting more than 15 minutes, you'll receive a full refund or a complimentary ticket for a future screening of your choice.

Yes, select locations have merchandise shops with movie posters, apparel, collectibles, and exclusive Rembrandt Theaters merchandise. Availability varies by location.

Yes, our Intimate Screening Rooms seat 10-30 people and can be booked for private viewings of any movie in our current program. Ideal for special occasions and small gatherings.

Yes, the Rembrandt Kids Club offers special Saturday morning screenings for children, with themed activities, face painting, and discounted tickets. Membership is free for ages 3-12.

Yes, we offer daily matinee screenings and special programs during all Dutch school holidays including Kerstvakantie, Voorjaarsvakantie, and Zomervakantie.

Ladies Night is a monthly event featuring a new release, a welcome drink, goody bags, and exclusive promotions. It's held on the first Thursday of each month at participating locations.

Yes, we partner with schools for film literacy programs including guided screenings, filmmaker Q&As, and curriculum-linked workshops. Contact our education team for details.

Select titles return for encore screenings based on audience demand. You can also request movies through our website. Some films are available for extended runs at smaller screens.

Midnight screenings launch at 00:01 on opening day for highly anticipated films. Tickets go on sale weeks in advance. These are popular events often with themed activities.

Some films are available with French, German, or English subtitles depending on distribution. Check the specific screening details for subtitle language information.

Visit our careers page at rembrandttheaters.nl/careers for current openings. We offer positions in customer service, projection, management, events, and food service.

We're committed to sustainability with LED projectors, solar panels, waste reduction programs, compostable packaging, and partnerships with local environmental organizations.

Yes, baby changing facilities are available in restrooms at all locations. Family restrooms with extra space are also available at most venues.

There is no dress code for standard screenings. For VIP and special event screenings, smart casual attire is appreciated but not required. Come as you are!

Yes, select locations offer meeting rooms equipped with presentation technology, screen access, and catering options. Ideal for team meetings with a creative twist.

Yes, Rembrandt Theaters hosts and partners with several film festivals throughout the year including the Dutch Film Festival, IDFA, and our own Rembrandt Film Week.

Our annual Rembrandt Film Week celebrates Dutch cinema with premieres, director Q&As, workshops, and special retrospective screenings. It takes place every October.

Yes, we regularly screen documentaries including IDFA selections, nature documentaries, and biographical films. Our Documentary Sundays program features weekly curated screenings.

Yes, we screen popular anime releases and host special anime events. Our Anime Night program features monthly screenings of classic and new anime titles.

All venues have emergency exits, fire suppression systems, trained first-aid staff, AED devices, and CCTV monitoring. Emergency evacuation procedures are posted throughout.

Sound levels are calibrated per screening. Standard screenings are set at approximately 85 dB. IMAX and Dolby Atmos may reach higher levels. Earplugs are available at the box office.

3D glasses are included with your 3D ticket at no extra charge. You're welcome to bring your own compatible glasses. Please return rental glasses after the screening for recycling.

Rembrandt Rewards members receive a free standard ticket during their birthday month, plus 50% off for up to 3 accompanying guests. Make sure your birthday is registered in your profile.

Reach us by email at klantenservice@rembrandttheaters.nl, call +31 20 123 4567 (Mon-Fri 9-18), or use the live chat on our website and app. Response time is typically within 24 hours.